Terms of service

Plain language, because that’s how we’d want it. These terms cover booking a porch pumpkin display from Pumpkin'd.

Booking, payment and pricing

  • Bookings are made on this site. You choose a display and an installation week, and the order is formed when you pay the deposit at checkout. There is no quote stage to wait through: the price is shown in full before you enter anything.
  • Each display has one all-inclusive price. It covers the pumpkins, the design and styling of the display, delivery and installation. No design, delivery or setup fee is added at checkout. End-of-season removal is a separate service, priced and shown as its own line, and only if you select it.
  • The largest display is priced from a starting figure and quoted individually above it. Your deposit reserves the week while we confirm the number with you, and we will not order anything until you have approved it. If you do not want to go ahead at the confirmed figure, tell us and we refund the deposit in full.
  • The deposit is 50% of the order total and is taken at checkout. It is credited in full against the price.
  • The balance is due before your installation day, not after it. We send the request once your day is confirmed. If a balance is unpaid on the day, we will contact you rather than simply not arriving, but we may move the installation to a later week.
  • Card payments are handled by Stripe. We never see or store your card details. If you would rather pay by check, cash or another method, contact us and we will arrange it.

Scheduling

  • You choose an installation week, not a day, and we confirm the day within that week by email once the deposit is in. Booking a week is how the schedule works; a specific day is not guaranteed at the point of booking.
  • Each week takes a limited number of installations, and a week closes on the site once it is full. Weeks are allocated in the order deposits arrive.
  • The installation season runs from 6 September to 23 October. We do not install outside those dates.
  • Weather, supply and the realities of a short season can move a date. We will always agree a new one with you rather than simply not arrive.
  • The selection, sizes and varieties of pumpkins in a display are chosen by us, to suit your porch and the season. Where a display is offered as a range of pumpkins, where in that range your porch lands is our judgment. We do not guarantee particular varieties, proportions or an exact count.

Cancellations and changes

  • More than seven days before your installation week: cancel for a full refund of everything paid.
  • Within seven days: your pumpkins have usually been selected for you by then, so we will offer to install anyway or deliver them to you as they are. Storms and family emergencies are handled like human beings, so call us.
  • Changing your display size or week is usually fine while your installation is more than a week away, and the price becomes the new display’s price. Closer than that, call us and we will sort it out.

The displays

  • Pumpkins are natural produce placed outdoors. Weathering is normal and part of the look, and we give no guarantee as to how long any individual pumpkin lasts or how a display ages. If something does not look right during the season, tell us and we will come and take a look.
  • Displays are decorative and are not supplied as food. Our pumpkins are selected for appearance and weathering, and they sit outdoors for weeks on a front step. They are not washed, stored or handled as produce for eating, and should not be eaten.
  • The pumpkins are yours once installed. End-of-season removal is available as an add-on at a flat price, selected when you book, and takes place in November.
  • We take reasonable care on your property; we’re responsible for damage we cause during installation.

Questions

Anything unclear, ask: aspinozzi1@gmail.com or (609) 891-8228.

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